Return & Refund Policy

This Return & Refund Policy applies to all purchases made from Super Leather Shop, the trading name of A&W Canada.

Return Eligibility Period

Customers may request a return within 30 calendar days from the confirmed delivery date provided by the shipping carrier. Return requests submitted after this period may not be eligible for a return, exchange, or refund, unless otherwise required by applicable law.

Eligible Products

We accept return requests for both defective and non-defective items, subject to the conditions outlined in this policy.

Product Condition Requirements

To be eligible for a return or exchange, returned items must:

• Be unused, unworn, and in their original condition.
• Include all original tags, labels, packaging, and accessories (where applicable).
• Not show signs of misuse, alteration, accidental damage, or excessive wear after delivery.

All returned items are inspected by our quality control team before a return, exchange, or refund is approved.

Return Authorisation

Before returning any item, customers must contact our Customer Support team to obtain return authorisation and return instructions.

Returns sent without prior authorisation may experience processing delays or may not be accepted.

Return Shipping

Approved returns should be sent to the return address provided by our Customer Support team.

Unless the item is confirmed to be defective, damaged, or supplied in error, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.

Refund Processing

Once a returned item has been received and inspected, we will notify you of the outcome of your return request.

If approved, refunds will be issued to the original payment method within 3 business days of approval. Depending on your bank or payment provider, the refunded amount may take additional time to appear in your account.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us investigate your claim, please provide:

• Your order number.
• A clear description of the issue.
• Clear photographs showing the product and the defect from multiple angles.

Late notifications may affect our ability to investigate and process your request.

Size Exchange Requests

Requests for a size exchange should be submitted within 48 hours of delivery.

To assist with the exchange process, we may request photographs showing the product measurements alongside our published size chart.

Size exchanges are subject to product availability and the returned item meeting the eligibility requirements outlined in this policy.

Unless the exchange is due to our error, customers are responsible for the shipping costs associated with the exchange.

Order Modifications

Order modification requests should be submitted within 24 hours of placing an order.

Once production, customisation, or order processing has begun, changes may no longer be possible.

Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

Where an order has not yet entered production or shipment, we will make reasonable efforts to accommodate the cancellation request.

If production, customisation, or shipping has already begun, cancellation may not be possible or reasonable administrative charges may apply.

Delivery & Refund Considerations

Delivery times displayed on our website are estimated only and may vary depending on customs clearance, courier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Where an order cannot be confirmed as dispatched or fulfilled, we will investigate the matter and resolve it in accordance with this policy and applicable consumer protection laws.

Payment-Related Terms

Approved refunds are issued only to the original payment method used for the purchase.

Payment processing fees retained by third-party payment providers may not be refundable where permitted by applicable law.

General Policy Terms

Super Leather Shop reserves the right to refuse return or refund requests that do not meet the requirements of this policy.

This policy may be updated from time to time to reflect changes in our business practices or legal obligations. The latest version will always be available on this page.

Nothing in this policy limits or excludes any statutory consumer rights that apply under applicable law.

Contact Information

For return, exchange, or refund enquiries, please contact us:

Email: info@superleathershop.com

Business Entity: A&W Canada

Trading Name: Super Leather Shop

Registered Address:

102 Gosling Crescent
Ottawa, Ontario K2W 0K7
Canada